Refund policy

Effective date: 10 October 2026

DeckArts is a sole proprietorship run by Stanislav Arnautov in Berlin, Germany. This page explains your statutory right of withdrawal (cancellation), our voluntary 30-day return guarantee, what happens with damaged or faulty goods, and how refunds work.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately (for example the individual decks of a diptych or triptych in separate parcels), the withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (DeckArts, owner Stanislav Arnautov, Boxhagener Straße 44, 10245 Berlin, Germany, phone: +49 162 1618613, email: hello@deckarts.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://deckarts.com/apps/widerruf (the "Withdraw from contract" link in the footer of every page). If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without delay, stating the content of your withdrawal and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at DeckArts, Stanislav Arnautov, Boxhagener Straße 44, 10245 Berlin, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

– End of withdrawal information –

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or decision by the consumer is decisive, or that are clearly tailored to the consumer's personal needs (§ 312g(2) no. 1 BGB; Art. 16(c) Directive 2011/83/EU).

This covers our custom decks: decks designed to your specifications (for example your own image, photo, text or individual layout via "Design Your Own Deck"). Decks with designs from our catalogue are not affected: you can withdraw from those even though we print them after you order.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To DeckArts, owner Stanislav Arnautov, Boxhagener Straße 44, 10245 Berlin, Germany, email: hello@deckarts.com:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

……………………………………………………

– Ordered on (*)/received on (*),

……………………………………………………

– Name of consumer(s),

……………………………………………………

– Address of consumer(s),

……………………………………………………

– Signature of consumer(s) (only if this form is notified on paper),

……………………………………………………

– Date

……………………………………………………

(*) Delete as appropriate.

Voluntary 30-day return guarantee

In addition to the statutory right of withdrawal, we voluntarily give you a 30-day right of return from the day you receive the goods. The same conditions apply as for the withdrawal described above: you can return catalogue decks without giving a reason, send them to our Berlin address, you bear the direct cost of the return shipment, and we refund the purchase price and the standard outbound shipping costs. Custom decks (see "Exclusion of the right of withdrawal") are excluded. This voluntary return guarantee does not restrict your statutory right of withdrawal or your statutory warranty rights.

Damaged or faulty goods (statutory warranty)

If your order arrives damaged, faulty or not as described, you have the statutory warranty rights under German law (repair or replacement, and if that fails, a price reduction or a refund). These rights apply in addition to the right of withdrawal, and they do not depend on any deadline set by us.

To help us sort it out quickly, please:

email us at hello@deckarts.com as soon as you can, ideally within a few days of delivery, with your order number;
add a few photos of the deck and the packaging;
keep the packaging until the matter is settled if possible.

Visible transport damage should ideally also be noted with the carrier on delivery. This is a request to help us claim from the carrier. If you do not do it, your rights are not affected.

We cover all costs of returning damaged, faulty or wrong items, and we will arrange a replacement or a refund.

Refunds

After a withdrawal we refund the price of the goods and the standard outbound shipping costs within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you have shown proof that you have sent them back.
Refunds go to the original payment method, in the original currency, without fees.
Standard shipping is currently free. If you chose and paid for a faster or more expensive delivery option, only the cost of our cheapest standard delivery is refunded.

Returns from outside the EU

The same rules apply worldwide. Please send returns to our Berlin address above. For a withdrawal or a voluntary return, the direct cost of the return shipment (including any customs paperwork for the return) is borne by you. For damaged, faulty or wrong items we cover the cost. Feel free to email us before sending so we can suggest the cheapest route.

Exchanges

We do not swap items directly. If you would like a different design, please withdraw from the original purchase as described above and place a new order.