Widerrufsrecht

Effective date: 24 January 2026

DeckArts is an independent online retail business based in Berlin, Germany. This Return and Refund Policy explains the conditions under which products may be returned and refunds issued.

Right of withdrawal and returns

Customers may return eligible products within 30 days of delivery without providing a reason.

To initiate a return, the customer must inform us within 30 days of receiving the item by contacting us at hello@deckarts.com.

Returned items must be unused, undamaged, and returned in their original packaging.

Return eligibility

Returns are accepted within 30 days of delivery under the following conditions:

  • The item arrived damaged during shipping

  • The item received is incorrect

  • The item differs significantly from the product description

  • The customer decides to return a non-custom item that is unused and in original condition

Items not eligible for return

The following items cannot be returned:

  • Custom or personalized products made specifically for the customer

  • Items showing signs of use, wear, or improper handling

  • Items returned after the 30-day return period

Return process

To initiate a return:

  • Contact us at hello@deckarts.com within 30 days of delivery

  • Provide your order number and a brief explanation of the return

  • For damaged items, include clear photos of the item and packaging

  • Wait for return authorization and return instructions

  • Return the item securely packaged

Items returned without prior authorization may not be accepted.

Return shipping costs

  • If the item is damaged or incorrect, DeckArts covers the return shipping costs

  • For voluntary returns (change of mind), the customer is responsible for return shipping costs

  • We recommend using a trackable shipping method

Refunds

Refunds are processed after the returned item has been received and inspected.

  • Refunds are issued to the original payment method

  • Processing time is usually within 5–7 business days after receipt of the return

Refund amounts

  • Full refund for damaged or incorrect items

  • Refund of the product price for eligible voluntary returns

  • Original shipping costs are non-refundable unless the return is due to our error

  • Payments for custom products are non-refundable

Exchanges

DeckArts does not offer direct exchanges.

If you would like a different item, please return the original product in accordance with this policy and place a new order.

Damaged items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged item and packaging

  • Keep all original packaging until the issue is resolved

We will arrange a replacement or a refund at no additional cost.

International orders

The same return conditions apply to international orders.

Customers are responsible for return shipping costs and any customs duties or taxes associated with the return. Refunds are processed in the original payment currency.

Return address

DeckArts
Boxhagener Straße 44
10245 Berlin
Germany

Contact

For questions regarding returns or refunds, please contact us at hello@deckarts.com.

Policy updates

This policy may be updated from time to time. The current version is always available on this page.