Kontaktinformationen

DeckArts is an independent online retail business based in Berlin, Germany. We are happy to assist with questions related to our products, orders, shipping, and returns.

Contact information

Email: hello@deckarts.com
Response time: usually within one business day
Languages: English, German

Business address

DeckArts
Boxhagener Straße 44
10245 Berlin
Germany

Business hours

Monday – Friday: 9:00 – 18:00 (CET)
Saturday – Sunday: Closed

Response times may be longer on German public holidays.

What we can help with

General inquiries

• Product information and availability

• Pricing and shipping questions

• Product care and handling

• Retail collaboration inquiries

Order support

• Order status and tracking

• Shipping and delivery questions

• Returns and refunds

• Payment-related questions

Frequently asked questions

Shipping times
Delivery times depend on the destination. Estimated delivery times are provided on our Shipping Policy page.

Returns
You have the statutory 14-day right of withdrawal plus our voluntary 30-day return guarantee. Returns go to our Berlin address, the return shipping is paid by the customer, and custom decks are excluded. Details are in our Refund Policy.

Custom products
Custom decorative products may be available upon request. Availability and conditions are reviewed individually.

Contact form

You may contact us via email or through the contact form on this page. Please include your order number if your inquiry relates to an existing order.

Urgent order inquiries

For urgent order-related issues, please email hello@deckarts.com and include “URGENT” in the subject line.

Privacy notice

Personal information submitted through our contact channels is processed in accordance with our Privacy Policy and is used solely to respond to inquiries and fulfill legal obligations.

Thank you for contacting DeckArts.